Frequently Asked Questions
Everything you need to know about your NEYOM experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days for domestic orders. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request.
How do I find my correct size?
Every product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit.
Are your materials sustainably sourced?
At NEYOM, we prioritize high-quality, durable fabrics. We are committed to increasing our use of organic cotton and recycled materials in every new collection.
Can I change or cancel my order?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our support team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.